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Frequently Ask Question

Everything you need to know about our premium medical services in Bali.

General

You can book our service by contacting us via WhatsApp or phone 24/7. Our medical concierge team will conduct an initial screening, confirm your medical needs, provide cost estimation and arrival time, and arrange the doctor's visit to your location.Advance bookings are also available.
Yes. We provide home visit services to hotels, villas, residences, and workplaces across Bali. Our licensed doctors and medical team will come directly to your location.
Yes. All our doctors are licensed to practice in Indonesia and follow national medical regulations.
Yes. All documentation can be provided in English upon request.

IV Drip Therapy

An IV drip session typically lasts between 30-60 minutes, depending on the patient's condition and the type of therapy administered. A doctor assessment is always conducted beforehand.
Yes. All IV treatments are provided based on medical assessment and clinical indication. We follow strict medical standards and sterile procedures to ensure patient safety.

Laboratory & Screening

It depends on the type of test. Some blood tests (such as glucose or lipid profile) may require 8-10 hours fasting. Our team will provide clear instructions during booking.
Rapid tests may be available within hours. Routine blood tests are typically available within 24 hours. Specialized panels such as STD screening may take 1-3 working days. Results are delivered digitally and explained by a doctor if necessary.

Service Area & Payment

We operate 24/7 across the entire island of Bali. Our fastest response areas include Canggu, Pererenan, Legian, Kuta, Sanur, Ubud, and Uluwatu.
We accept Cash, Debit Cards, Credit Cards, and other digital payment methods. We also provide official invoices and medical reports for travel insurance claims.
Yes. We provide detailed invoices and medical reports in English to support your insurance claims.

Emergency & Readiness

Yes, same-day bookings are available 24/7. However, for life-threatening emergencies such as chest pain, severe breathing difficulty, unconsciousness, or major trauma, we strongly advise immediate hospital or emergency services. We can assist with coordination if needed.
Just ensure you have a comfortable place to sit or lie down. Our team brings all the necessary medical-grade equipment and supplies.

Treatment Details

Yes. IV therapy and laboratory testing can be combined in a single visit, depending on the doctor's assessment.
Most patients experience no significant side effects. Mild temporary discomfort at the injection site or light dizziness may occur in some cases.
For acute conditions such as dehydration or Bali belly, one session is often sufficient. For preventive or ongoing wellness programs, recommendations will be provided based on medical evaluation.

Still need assistance?

Our team is ready to answer your specific health concerns 24/7 via WhatsApp.

Contact Concierge
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Testimonials

What Our Patients Say

Real stories and experiences from travelers who trusted Medivoy for their professional medical care in Bali.

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Sarah Johnson

2 week ago

Verified

"Medivoy saved my holiday! The doctor arrived at my villa in Seminyak within 20 minutes. Very professional and the IV Drip made me feel better instantly."

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Michael Chen

1 month ago

Verified

"Super fast response via WhatsApp. The nurse was very gentle during my blood test. Results were sent to my phone the same day. Highly recommended!"

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Emma Wilson

5 day ago

Verified

"The best medical service for tourists in Bali. Clear pricing, no hidden costs, and the staff speaks perfect English. Very comforting."